HOW DO I KNOW MY SLAB ORDER STATUS?
Your retailer or installation company will be happy to answer any questions you may have about your order status.
IS MY CAMBRIA SLAB GOING TO LOOK EXACTLY LIKE THE SAMPLES I RECEIVED?
The design sample is a small select cut from a slab; it does not fully exhibit all the design characteristics of the final installed product. If possible, we recommend visiting a local Gallery or SLAB Showroom to see a full-size slab.
I’VE JUST PURCHASED CAMBRIA. WHAT HAPPENS NEXT?
If you’re remodeling, our installers will work with you to schedule appointments for measurements and installation. With new construction, your builder typically coordinates the installation for you.
WHO WILL REMOVE MY OLD COUNTERTOP?
Unless it is prearranged and included in the project contract, our installers will not tear out your existing countertop. It is your responsibility to arrange for the removal of your existing countertops prior to installation. All details should be worked out with your installer and detailed on your purchase agreement.
WHEN MY OLD COUNTERTOP IS REMOVED, WILL I BE WITHOUT A SINK?
Yes, but you can often arrange to have a temporary sink installed. Ask your kitchen and bath dealer or your contractor for details.
HOW SHOULD I PREPARE WALLS OR CABINETS FOR INSTALLATION OF MY NEW COUNTERTOP?
To avoid installation difficulties, please be sure your walls and cabinets are structurally sound, straight, level, and square.
WILL MY WALLS AND OTHER ADJACENT SURFACES BE PROTECTED DURING INSTALLATION?
Every effort is made to protect your walls and other adjacent surfaces. However, when a heavy quartz countertop is installed, some scuffing to walls or adjacent fixtures may occur. Some “touch ups” may be necessary and are the responsibility of the homeowner.
HOW DO I ASSURE AN ACCURATE MEASURE OR TEMPLATE OF MY COUNTERTOP AREA?
All cabinets must be installed and in the same plane. Also, sinks, faucet fixtures, and cooktops should be available at the site during initial measurements. To verify cutout dimensions, you must review what is covered in your purchase agreement to ascertain responsibility of your installer.
WHO IS RESPONSIBLE FOR MAKING SURE ALL BUILT-IN ELEMENTS (SINKS, STOVE, APPLIANCES, CABINETS, FAUCET HOLES, ETC.) FIT TOGETHER?
This is the responsibility of the homeowner, general contractor, or Cambria retailer and it should be detailed on your purchase agreement. If it is not, then the installer’s typical practices apply.
DO FIXTURES AND APPLIANCES NEED TO BE ON-SITE DURING THE INSTALLATION?
Yes. For proper cutout size verification, it is necessary to have the sink and faucet fixtures as well as appliances available during installation.
WHO SHOULD I CONTACT IF I HAVE QUESTIONS ABOUT MY COUNTERTOP INSTALLATION?
Your retailer or installation company will be happy to answer any questions you may have.