Service Beyond the Sale

Major home renovations can feel daunting. Between coordinating contractors, managing budgets, and selecting materials, the fear of “what happens if something goes wrong later?” is real. 

Cambria’s long-term commitment to you extends far beyond installation day. Through Cambria’s Service Beyond the Sale promise, the company provides a lifetime safety net designed to protect your investment, eliminate renovation headaches, and give you complete peace of mind. 

While other manufacturers often hand off responsibility the moment the surface leaves the warehouse, Cambria understands that you aren’t just buying a slab of stone—you are choosing a long-term partner for your home. 

Complimentary In-Home Care for Life 

With most manufacturers, repairing accidental damage caused by daily life means searching for third-party repair services and paying out-of-pocket fees. But accidents are bound to happen, whether a dropped heavy cast-iron skillet creates a chip, or an afternoon of kids’ arts and crafts leaves a stubborn puddle of hardened goop on the counter. 

Cambria operates differently, offering complimentary, in-home service to address damage, even when caused by the homeowner, for the entire lifetime of the product. Highlighting this unique commitment, Chris Donaldson, Director of Digital Customer Experience and Operations at Cambria, notes, “If you think about any and all manufacturers across planet Earth, try to think of one besides Cambria that provides an in-home service to address damage caused by the homeowner for free for the life of the product.”

Whether you need a service technician sent directly to your home to address an issue with a countertop, or you just want quick, expert advice on how to safely clean an unexpected spill, Cambria’s team provides unparalleled support.

Homeowners Joan and Vincent Parent experienced this level of dedication firsthand from Jim, one of Cambria’s Field Service Technicians, sharing, “This is the second time Jim has come to do service work on our Cambria countertops. Each time, Jim repaired our countertops so perfectly that they look like they were just installed ... We love our Cambria products, but it’s [Cambria’s] team of staff, the service, and the warranty that is quite extraordinary and will keep us coming back.”

Immediate Support When You Need It Most

We’ve all experienced modern customer service nightmares: endless automated phone menus, unresponsive email queues, or infinite hold loops. When you have a question about your Cambria countertops, you get real answers without the wait or the runaround. Cambria values your time, staffing its customer service team with knowledgeable, real humans who answer when you call. In fact, Cambria’s Customer Care line maintains an average speed-to-answer of just 13 seconds. You can then speak directly with skilled care team members based at the company’s headquarters in Eden Prairie, Minnesota. Whether your countertops were installed yesterday or 15 years ago, Cambria’s Customer Care and Field Service Teams are at the ready to provide guidance.

Reflecting on this standard of support, Donaldson explains, “Most call centers these days vary in experience and typically aren’t favorable experiences. So to be able to call 1-866-CAMBRIA and connect with a human quickly and have any questions or concerns addressed, that’s service after the sale.”

That rapid, personal attention makes an immediate difference for clients, as homeowner Julia Loutzenhiser recalls: “The treatment I was recommended worked great. I appreciate the help and am impressed with Cambria’s customer support. Cambria was proactive with a quick response and friendly on the phone and via email. Most companies are not as efficient and responsive.”

The Field Service Experience

Inviting a service technician into your house requires trust. Cambria’s Field Service Technicians (FSTs) treat your living space with the utmost respect from start to finish.

On average, a technician will be at your door within five business days of your request. Appointments are booked around your schedule with precise arrival times—no waiting around for a vague arrival time window. For extra reassurance, the day before your scheduled appointment, you’ll receive a confirmation message containing a photograph of your assigned technician and their vehicle’s license plate so you know exactly who will be walking up to your front door. 

And Cambria’s technicians care for your home just as thoughtfully as they care for your countertops. To ensure protection of your property, they cover their shoes with protective booties prior to entering, lay down protective floor runners, and place rubber mats beneath their tool cases to protect your flooring. Beyond performing finishing work, the technicians can guide you through proper daily cleaning routines and maintenance tips to ensure you feel educated and confident in caring for your space. 

That practical respect translates into real peace of mind, as homeowner Rhonda McKeever shared after a recent visit. “Jamal came to our home today ... He arrived exactly on time and, without even being asked, put on booties to protect our floors. He was incredibly professional, pleasant, and knew exactly what to do ... I really appreciate the excellent communication.”

Direct Partner Coordination

During a remodel, unexpected issues can pop up after installation—and nobody wants to end up managing back-and-forth phone calls between their designer, builder, and fabricator to figure out a solution.

With Cambria, you never have to work through any middleman. The company’s Business Partner Services team works directly with your local pros behind the scenes to handle any technical details, so your project goes smoothly, simply, and worry-free.

Worry-Free Countertops

It can be natural to feel hesitant about using a luxury surface to its fullest potential at first. Cambria’s goal is to remove that worry so you can go ahead and host energetic dinner parties, cook messy family meals, and truly enjoy your home without holding back. As Donaldson points out, that sense of security often becomes fully apparent over time. He says, “Leading up to the sale while homeowners are going through their buying process, Cambria’s Service After the Sale doesn’t resonate as much until they need and have had the service. Once they’ve lived it and experienced it, people are overjoyed in most cases.” That sentiment is reflected in feedback from clients like Terry Casto who says, “I’m so pleased that Cambria provides a service to ensure my countertops keep looking like the first day I bought them.”

Support Is Available Whenever You Need It

Your relationship with Cambria doesn’t end when the installation crew leaves your driveway. As Hartman notes, “If you’ve got questions or concerns, please get a hold of us ... Our service doesn’t stop or age out.”

Need surface assistance or have care questions? Call Cambria directly at 1-866-CAMBRIA (1-866-226-2742).
Planning a renovation? Explore Cambria’s full collection of designs or order a sample to start your project with total confidence.