Cambria’s Dedication to Service That Shines

An extraordinary design palette and superior product quality are only parts of the equation when it comes to choosing quartz surfaces for your projects. Even if you’re working through a builder, interior designer, kitchen planner, or a remodeling professional, the service level offered by your selected countertop company can make all the difference between a stressful project and a pleasant experience.

Not only does Cambria have the broadest selection of quartz designs and finishes with lasting performance, it has earned a reputation for outstanding service—going above and beyond—making the selection, installation, and post-installation processes feel effortless, personal, and even enjoyable. With a service model rooted in responsiveness, expertise, and extended care, Cambria is the go-to choice for trade professionals and the clients who trust them.

Built on Relationships

Cambria doesn’t just manufacture quartz surfaces—its team members build lasting relationships. From the very beginning, the company’s service-centered culture has recognized the vital role that interior designers, builders, and remodelers play in shaping homeowners’ experiences. With that in mind, Cambria’s service model was developed to support trade professionals along with every homeowner who chooses Cambria.

Designers and builders often say that Cambria feels like a true partner: knowledgeable, dependable, and always ready to help. Whether it’s answering detailed product questions, facilitating smooth order logistics, or solving challenges on tight timelines, Cambria works tirelessly to assist the professionals who bring its natural quartz surfaces to life in clients’ homes.

Personalized Expertise

Cambria’s national network of showrooms and galleries are a great place to view full-size slabs of Cambria’s quartz designs and they’re staffed to offer one of the most valuable—and rare—resources: human expertise. All of Cambria’s trained professionals are creative collaborators who can walk trade pros and their clients through every step of the quartz surface selection process. From comparing finishes and understanding edge profiles to coordinating color palettes and preparing samples, they’re available to guide the decision-making process with confidence and care. For homeowners and the professionals managing their projects, this means a more satisfying and informed quartz surface selection experience. Not connected with a builder or designer yet? Cambria can connect you with local trade professionals so you can compare services and find just the right person to help with your project(s).

Human-Powered Customer Care: No Robots, No Runaround

In a time when automated phone trees and digital chatbots are becoming the norm, Cambria proudly bucks the trend. Its US-based Customer Care Center at 1-866-CAMBRIA (1-866-226-2742) is fully staffed with real people who answer calls quickly, listen carefully, and resolve issues without passing the buck.

Whether it’s a question about order status, warranty coverage, care instructions, or finish work, help is always just a phone call away. No automated menus to navigate, no long wait times, and no frustrating call transfers—just warm, knowledgeable support from people who are empowered to get things done.

Jeanne S. from Indiana says, “Cambria has great customer service. The communication was above par with the phone calls, leaving voicemails, and even emailing me about updates. I am proud to be a Cambria customer and I believe that Cambria is way above par in every aspect.”

Standing Behind the Surface: A Lifetime Warranty That Goes the Distance

A quality countertop should last for decades—and Cambria backs up its promises with one of the strongest warranties in the industry. Cambria’s transferable Lifetime Warranty means that even if you sell your home, the next owner continues to receive the same level of warranty coverage, customer service, and peace of mind.

For homeowners, that’s a major benefit—not only for confidence in the product, but also for potential resale value. For trade professionals, it’s a powerful point of differentiation when recommending Cambria to their clients. It’s a bold commitment, and it speaks volumes about Cambria’s belief in its craftsmanship and dedication to service.

Joan and Vincent P. from Florida say, “We love our Cambria products, but it’s your team of staff, the service, and the warranty that is quite extraordinary and will keep us coming back to Cambria for future purchases. Thank you again for this level of service and warranty and for sending Jim Parker, [Field Service Technician].”

On-the-Ground Support: Field Service Technicians

Even the most durable materials can be tested by everyday life. For example, an accidentally dropped pan can result in an unfortunate chip. But here’s the good news: Cambria has a team of Field Service Technicians who will come to your home and perform finish work on your Cambria quartz surfaces at no cost to you—for the life of the product.

This incredible value-add is another example of Cambria’s commitment to service after the sale. It’s this kind of follow-through that gives both homeowners and pros the confidence to choose Cambria again and again.

When a Cambria Field Service Technician made a service call to Martha C. in Florida, she said, “Juan was polite, efficient, and professional. He showed me tips and tricks for cleaning the countertop, and I gave him 102 percent good feedback! The level of service provided was top-notch, especially for this day and age.”

And Nancy A. from Minnesota said, “Elijah [Field Service Technician] was knowledgeable, pleasant, excellent, wonderful, and lovely. I was astounded by his ability to do the work he did. I was very happy with the amazing customer service that Cambria offers.”

The Bottom Line: Why Trade Pros Trust—and Homeowners Love—Cambria

From personalized showroom guidance to fast, friendly customer service and field service support that doesn’t stop after installation, Cambria sets the bar for superior service. The people-first approach makes life easier and creates a smoother, more satisfying experience for homeowners.

If you’re planning a new construction or renovation project, ask your designer, builder, or remodeler about Cambria. It’s not just about beautiful natural quartz countertops—it’s about a dedication to service that makes a lasting difference.