Customer Service Representative

Belle Plaine, MN

Cambria has an excellent opportunity for a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment.  This key position provides a superior standard of service to our business partners and clients.  The successful candidate must possess qualities to interact with customers in a tactful and diplomatic manner to handle and resolve claims.  The Customer Service Representative will also answer any inquiries that customers may have.

Responsibilities:

• Conferring with customers to provide information and handle claims.
• Keeping records of customer interactions, recording details of inquiries, complaints, comments, and what action was taken.
• Ensuring that appropriate changes and course of action are taken to resolve customer inquiries or claims.
• Refer unresolved claims to appropriate parties for further investigation.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Other duties as assigned by management

Desired Skills & Experience:

• High School diploma or equivalent
• Outgoing and energetic with personable phone communications
• Customer service, data entry, and call center experience preferred
• Excellent communication and listening skills
• Exceptional problem solving and conflict resolution skills
• Proficient in Microsoft Office and other computer applications
• Data entry with meticulous attention to detail and high accuracy
• Ability to adapt to the situation as well as management multiple tasks
• Strong critical thinking and analytical skills
• Ability to work a 10:00am – 7:00pm schedule and overtime as needed
• Capacity to multitask
• Capable of typing a minimum of 40 words per minute  

If you are looking to advance your career by becoming a member of a growing and dynamic team, we are eager to meet you. Please send your resume and salary requirements to Employment@CambriaUSA.com (reference job # 13-028 in the subject line of your e-mail).

Cambria is a privately held, family-owned company with an entrepreneurial vision. We bring a new perspective and approach to the countertop industry by responding to the needs of our customers. With state-of-the-art facilities, combined with the work ethic of experienced employee teams, Cambria has rapidly become an industry leader.

EOE