Regional Account Representative

Rancho Cucamonga, CA

Cambria has an excellent opportunity for a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment.  This key position will be responsible for representing Cambria positively and professionally while interacting with customers, cultivating partnerships through on-time performance of jobs, evaluating and repairing countertops, resolving complaints and filing reports.


Responsibilities:

  • Manage effective complaint resolution
  • Identify business trends in complaints, service and performance
  • Manage integration of key concepts/actions into the organization
  • Build value-added partnership with fabrication partners through daily interface, proactive discussion and responsiveness to needs
  • Work to develop and upgrade fabricators capabilities through promotions, Cambria University, leveraging Cambria resources and conducting business reviews
  • Work with QA to ensure good process while meeting customer’s expectations
  • Analyze key indicators of customer performance and provide recommendations to leadership
  • Evaluate countertops during on-site visits and perform repairs as applicable
  • Operate basic power tools (hand polishers, chop saw, angle grinder and gorilla grips) while repairing countertops
  • File detailed written reports of field site visits
  • Assist in the set-up of countertops for shows and warranty claims
  • Drive the company pick-up and/or van to all appointments
  • Perform other duties as assigned by management

 

Desired Skills & Experience:

  • Bachelor’s degree preferred
  • 3 – 5 years as Inside Account management
  • 2 years of experience as a field service technician
  • Demonstrated Project Management skills
  • Accurate color perception
  • Valid driver’s license
  • Ability to read blue prints and tape measures
  • Ability to operate a digital camera
  • Strong computer skills including Microsoft Office Suite
  • Knowledge of AutoCAD a plus
  • Ability to establish priorities daily
  • Conflict management skills, especially with customers
  • Ability to investigate complaints for facts and recommend resolutions in a timely manner
  • Ability to build relationships and network/integrate customer into organization to be part of community
  • Professional image
  • Presentation skills
  • Superior customer relationships skills
  • Critical thinking skills
  • Solid analytical skills
  • Ability to lift up to 75 pounds
  • Ability to bend and twist while working
  • Ability to work extended hours if needed
  • Ability to work in new construction sites and existing homes
  • Ability to work in wet, dusty environments
  • Ability to drive for long periods of time
  • Ability to travel overnight


If you are looking to advance your career by becoming a member of a growing and dynamic team, we are eager to meet you. Please send your resume and salary requirements to Employment@CambriaUSA.com (reference job # 14-196 in the subject line of your e-mail).

Cambria is a privately held, family-owned company with an entrepreneurial vision. We bring a new perspective and approach to the countertop industry by responding to the needs of our customers. With state-of-the-art facilities, combined with the work ethic of experienced employee teams, Cambria has rapidly become an industry leader.

EOE

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